Return Policy

Last Updated: 02/07/2026

At SVW Cosmetics, we want you to love your purchase. If there is an issue with your order, we're here to help.

Returns

Due to the nature of skincare products and for hygiene and safety reasons, we cannot accept returns or exchanges on products that have been opened or used unless the product is defective, damaged, or incorrect.

If your product is unopened and in its original condition, please contact us within 7 days of receiving your order to discuss your return request.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

After reviewing your request, we may offer a replacement, store credit, or refund where appropriate.

Refunds

If your refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

Exchanges are only offered for products that arrive damaged, defective, or incorrect.

Allergic Reactions

Because every individual's skin is unique, we cannot guarantee that our products will be suitable for every skin type.

We recommend performing a patch test before full use.

Refunds or returns cannot be provided for allergic reactions where the ingredients were clearly listed on the product packaging or website, unless required by applicable consumer protection laws.

Contact Us

If you need assistance with a return or refund, please contact us using the contact details provided on our website.