Terms & Conditions

Welcome

Welcome to SVW Cosmetics. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

Products

We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations in colour, texture, or packaging may occur.

Our skincare products are intended for external use only. Customers are responsible for reviewing ingredient lists before use and performing a patch test prior to applying any product.

Orders

All orders are subject to availability and acceptance.

SVW Cosmetics reserves the right to refuse or cancel any order if necessary, including due to pricing errors, suspected fraud, or stock shortages.

Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

Prices may change without prior notice.

Payments

Payment must be received in full before orders are processed and dispatched.

Shipping

Orders are typically processed within 1–2 business days.

Delivery generally takes 2–5 business days within South Africa, depending on your location.

Delivery times are estimates and may be affected by courier delays beyond our control.

Returns & Refunds

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are defective or damaged upon arrival.

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order.

Approved refunds or replacements will be processed in accordance with South African consumer protection laws.

Allergies & Skin Sensitivity

Although our products are formulated using carefully selected ingredients, individual skin reactions may occur.

Customers are encouraged to perform a patch test before full use.

SVW Cosmetics cannot be held responsible for allergic reactions resulting from ingredients listed on the product packaging or website.

Intellectual Property

All content on this website, including images, logos, branding, product descriptions, and designs, remains the property of SVW Cosmetics and may not be copied or reproduced without written permission.

Limitation of Liability

SVW Cosmetics shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, except where required by law.

Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy legislation.

Changes to These Terms

SVW Cosmetics reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on this website.

Contact Us

For any questions regarding these Terms & Conditions, please contact us using the contact information provided on our website.